Rent
Collection
Our Rent Collection Service is charged at 8% + VAT of the monthly rent due under the occupation contract.
Our Rent Collection Service is designed for landlords who wish to retain direct responsibility for managing their property and occupation contract while delegating the financial administration of rent payments to a professional and regulated agent.
We provide accurate rent collection, clear accounting and timely communication, supporting both UK-based and overseas landlords.
- Collection of rent on a monthly basis
- Monitoring of payment schedules
- Issuing rent reminders and arrears correspondence
- Provision of regular statements and payment summaries
This is a standalone service limited to the collection and administration of rent. Property management, maintenance coordination, property inspections, compliance management, preparation or service of statutory notices, possession proceedings and other management services are not included and will be subject to separate charges where we are instructed to undertake them.
Tenant Rescue
Package
Our Tenant Rescue Package is designed to support landlords who are not currently using our Full Property Management Service but are experiencing significant difficulties with an existing occupation contract. The service provides professional intervention where an occupation contract may be at risk due to rent arrears, disputes, breaches of contract or a breakdown in communication between the landlord and contract-holder.
Acting on the landlord’s behalf, we will assess the circumstances, review the available documentation and communicate with the contract-holder with the aim of establishing a practical and appropriate way forward. Depending on the circumstances, this may involve attempting to stabilise the occupation contract or assisting the landlord in taking the appropriate legal steps to bring the contract to an end.
This service may include:
- Reviewing occupation contract documentation and rent arrears history
- Liaising with the contract-holder to establish their circumstances and intentions
- Negotiation and communication between the parties
- Addressing breaches of the occupation contract
- Preparing and serving appropriate statutory notices where instructed and legally applicable
- Guidance regarding applicable Rent Smart Wales requirements
- Recommending and coordinating appropriate next steps
- Assisting with arrangements for re-letting where required
Court proceedings, legal representation and other services falling outside the scope of the Tenant Rescue Package are not included unless expressly agreed and may be subject to additional fees.
Landlord
Q&A
With over 40 years’ combined experience in the private rented sector, the team at My Place Properties has extensive knowledge of residential lettings and property management in Wales. Over the years, we have helped landlords navigate everything from occupation contracts and property compliance to deposits, rent collection and the day-to-day management of their properties.
Below are answers to some of the questions we are most frequently asked by landlords.
Landlords in Wales have a number of legal and regulatory responsibilities.
All applicable privately rented properties and their landlords must be registered with Rent Smart Wales. If you carry out letting or property management activities yourself, you will generally also need the appropriate Rent Smart Wales licence. Landlords who appoint a licensed agent to undertake these activities on their behalf may not require their own licence.
Landlords must also comply with the Renting Homes (Wales) Act 2016 and other applicable legislation, including requirements relating to occupation contracts, property condition and fitness for human habitation, electrical and gas safety where applicable, smoke and carbon monoxide alarms, Energy Performance Certificates and deposit protection.
Our Full Property Management Service is designed to help landlords manage these ongoing requirements.
Where a deposit is taken in connection with an occupation contract, it must be protected in an authorised tenancy deposit protection scheme within the required timeframe.
The contract-holder must also be provided with the prescribed information relating to the deposit and the scheme protecting it.
Failure to comply with deposit protection requirements can have significant consequences for a landlord, including restrictions on obtaining possession of the property.
As part of our Full Property Management Service, we can manage the deposit protection process on the landlord’s behalf.
Yes. If your property is subject to a mortgage, you should check the terms of your mortgage and inform your lender that you intend to let the property where required.
Some mortgage products may require the lender’s consent before the property can be rented. Landlords should contact their mortgage provider directly to ensure that they comply with the conditions of their mortgage.
Yes, but landlords must follow the correct legal procedure.
The notice and possession process will depend on the type of occupation contract, the reason possession is being sought and the individual circumstances.
For example, where a landlord seeks possession under the no-fault procedure for a periodic standard occupation contract, a minimum of six months’ notice will generally be required. There are also a number of statutory requirements that must be satisfied before a valid notice can be served.
Different procedures and notice periods can apply where there are rent arrears, breaches of contract, anti-social behaviour or other grounds for possession.
We recommend that landlords obtain appropriate advice before serving any notice, as an incorrectly prepared or served notice may be invalid.
My Place Properties can assist landlords with the preparation and service of appropriate notices, subject to our applicable fees.
Landlords should have appropriate specialist landlord insurance in place for their rental property.
Landlord insurance is a mandatory condition of a Rent Smart Wales landlord licence and appropriate cover should be maintained throughout the period in which the property is rented.
The cover required will depend on the property and individual policy, but landlord insurance may include buildings insurance, property owner’s liability and cover for any contents belonging to the landlord. Optional cover may also be available for matters such as loss of rent and legal expenses.
Landlords should discuss their individual requirements with an appropriately authorised insurance provider or broker.
Rental properties in Wales are subject to specific safety requirements under the Renting Homes (Wales) Act 2016 and the Fitness for Human Habitation Regulations.
Working smoke alarms must be provided as required by the regulations, and carbon monoxide alarms are required in rooms containing relevant gas, oil or solid-fuel burning appliances.
Additional or more stringent fire safety requirements may apply to certain properties, including Houses in Multiple Occupation (HMOs).
Landlords should ensure that all applicable fire, electrical and carbon monoxide safety requirements are met before and throughout an occupation contract.
Rent arrears should be addressed promptly and accurate records of all rent due, payments received and communication with the contract-holder should be maintained.
The appropriate action will depend on the level and duration of the arrears and the circumstances of the occupation contract. This may include contacting the contract-holder, agreeing a suitable repayment arrangement where appropriate or, where necessary, commencing the appropriate statutory possession procedure.
Landlords should not attempt to remove a contract-holder from a property without following the correct legal process.
My Place Properties can assist with rent arrears through our Full Property Management and Tenant Rescue services.
If you have a specific question about letting or managing a property in Wales, please get in touch with our team.
